Memry handles account deletion through a verified request workflow

Deleting a Memry account is separate from canceling a subscription. This page explains how deletion requests work, what gets removed, and what records may need to stay longer.

Or start a deletion request by email

If you cannot sign in, email support@projectmemry.com from the email address on your Memry account with the subject line “Memry account deletion request.”

We may ask for additional information to confirm you are the account owner before we begin a deletion workflow. Our current target is we usually acknowledge deletion requests within 5 business days.

Email account deletion request

What to do first

Cancel any active paid subscription through the billing provider of record before or while submitting the deletion request. Subscription cancellation and data deletion are separate workflows.

If you have a web subscription, use the billing controls in settings after signing in. Subscription rules are summarized in the subscription terms.

What Memry will delete

When you delete your account in the app, or once an emailed request is verified, Memry will work to remove or de-identify the account profile, household ownership records, forwarded message records, extracted summaries, review history, notification settings, and related application data tied to the account, except where retention is legally or operationally required.

What Memry may retain

Some information may be retained after account closure when needed for legal compliance, tax or billing records, fraud prevention, abuse investigations, security logging, or short-lived backups and disaster recovery.

Raw copies of forwarded email, items shared from your phone, and attachment files are set to expire 180 days after they are saved. Stored message text and extracted attachment text have no set expiry and stay with the message.

Structured summaries, tasks, events, and audit metadata may remain longer when they are needed for product continuity, account history, or the legally required reasons described on this page.

Retained records are kept only for the purposes that require them and are not restored to a re-opened consumer workspace automatically.

Timing

In-app deletion starts as soon as you confirm. For emailed requests, timing depends on identity verification, current subscription status, and whether the request affects records that must be retained for legal or billing reasons.

Privacy-rights requests are handled without undue delay and generally within 30 days after identity verification, although some deletions may take longer to fully age out of short-lived backups.